windowsSUPPORT

Please use this page to diagnose the most common problems with Cyberware hardware and software. If you do not find a solution to the problem on this page, consult the CyScan User Guide or the DigiSize User Guide (Troubleshooting Section).

Question PS MS MM Model 15 LN WB
Where are the user guides? • • • • •  
Where do I download the latest versions of software? • • • • • •
How do I align the color map to the range data? • • • • •  
How do I align the color map to the range data?           •
How do I zero the scanner? • • • •    
How do I get an upgrade for Cyberware software? • • • • • •
Platform does not return to the home position.   • •   •  
Platform does not return to the home position. •          
Platform does not return to the home position.       •    
The platform makes excessive noise when it is moving. •          
The platform makes excessive noise when it is moving.   • •   •  
The platform has "jerky" movement. •          
The platform has "jerky" movement.   • •   •  
The rotary table does not turn.   • •      
The table will not move along the linear axis.   • •   •  
What kind of fuse do I need? • • • • • •
The light is not lit on the power supply. • • •   •  
The red and green lights are lit on the SCSI box. • • • • • •
There are spikes in the image. • • •   •  
How do I set the f-stop? • • •   •  
What should I use to paint an object for better scanning?   • • • •  
How can I combine multiple cylindrical scans using CyDir? • • • •    
How can I set the home position of the scanner?   • • •    
How do I fix the "No Cyberware SCSI scanner devices found" error? • • • • •  
How do I get the mirror image of an object? • • • • • •
How much weight can I put on my scanner? • • • • • •
How do I level a Head & Face scanner (Model PS)? •