It is not possible for Cyberware to anticipate every condition and situation to which the product will be exposed. The following warnings and cautions represent typical situations that require special attention. Knowledge and experience with your specific environment must be also taken into consideration in order to help assure safety for personnel and equipment. The operator should observe normal precautions for operating computer equipment.

Please read and understand this section before operating the scanner!

Basic Safety

These basic safety points are important to remember when working with a Cyberware scanner.

[Electrical Warning] The CyScan system contains no user-serviceable components; contact a Cyberware factory-authorized service representative for assistance. To avoid electrical shock, do not remove covers. As with any electrical equipment, always observe care when operating this system. If the system does not function properly, please follow the instructions in the Troubleshooting Section to aid problem solving.
[Moisture Warning] To prevent fire or shock hazard, do not expose the system to moisture or rain. If moisture gets into the system, disconnect the power cord, then allow the entire system to dry thoroughly before reconnecting the power cord.
[Temperature Warning] Do not expose the system to extremely high temperatures as damage may result.
[Sudden Temp Change Warning] Avoid sudden changes in temperature as condensation can form on the internal parts of the system.
[Fragile Warning] Handle the system gently. Do not expose it to rough movements or vibrations as damage may result.

The Laser

A laser is used to produce a thin line of light, which highlights a single profile of the object being scanned. The laser light used in Cyberware Head & Face Color 3D Scanners (Model PX & 3030RGB/PS) and Whole Body Color 3D Scanners (WB4 & WBX) are very low level. The laser light is spread optically prior to leaving the scanhead(s) to create a plane of very low level red light.

The U.S. Food and Drug Administration regulates the use of lasers and all Cyberware digitizers are rated in the lowest class (Class I). Class I instruments are so safe that no warning label is required. Grocery store and library scanners are comparable.

This very low level of red light (safer for the eyes and skin than a standard camera flash bulb) provides safety for the operator and even allows Head & Face and Whole Body scan subjects to be scanned with their eyes open. Cyberware 3D scanning systems have been in use for well over two decades and are installed in 35 different countries. There have been no reported cases of injury.

No maintenance of the laser is necessary, and any dismantling of the digitizer head assembly could result in hazardous radiation exposure. If the scanhead is not functioning properly please contact Cyberware Support.

Laser Timeout

For safety, the laser always turns off after 30 seconds, even if the motion stops and or if the system is still in the process of scanning an image. This becomes particularly important when setting up for a scan. The software will allow the user to setup for a scan that will take longer than 30 seconds to complete. When this condition occurs, the scanner will execute the scan, but the laser will turn off after the prescribed 30 seconds. The motion platform will continue through the scan process even though no data is being captured.

To determine if a particular set of scan setup parameters will violate the 30-second timeout, consult the following formula:

((Arc or Width) / Pitch) < 899

For example, if you would like to acquire a scan with an arc of 360° and a pitch setting of 0.5°, the formula would look like this:

((360) / 0.5) = 720

Since 720 is less than 899, the scan will complete normally.

The use of optical instruments with this product, or disassembly of the digitizer head, will increase chance of eye hazard.

Here are some guidelines for safest operation of the laser.

Motion of the Platform

Be aware of the scope of motion for the platform, leaving adequate clearance for the equipment throughout a scanning session. Additionally, keep foreign objects away from the path of moving parts.

For more information on the footprint of each scanner, please consult the motion platform guide:

Motion Platform Weight Limits

Each motion platform has a threshold for weight that can reduce scan accuracy and/or cause a safety concern. At no time should the weight on the platform be greater than that listed in the chart below:

PlatformMaximum Weight
Head & Face Color 3D Scanner (Model PX)Not Applicable
Whole Body Color 3D Scanner (Model WBX)135 Kg (300 lbs)
Head & Face 3D Scanner (Model PS)135 Kg (300 lbs)
Whole Body 3D Scanner (Model WB4)135 Kg (300 lbs)

Voltages Inside Cabinet

Do not remove the cover on the digitizer head, as there are no user-serviceable parts. If you remove the cover, you could expose potentially hazardous voltages and a more powerful laser light. If the scanner is not working properly and the problem is not covered in the troubleshooting section of this user guide, contact Cyberware Support for assistance.